Grievance redressal

If something has gone wrong, we want to put it right quickly.

Step 1: Contact our grievance officer

Grievance officer details will be published here.

Please include your name, mobile number, policy number (if any) and a short description. We acknowledge every complaint and aim to resolve it as quickly as possible.

Step 2: Contact the insurer

If your complaint is about a policy or claim decision, we will also help you raise it with the insurer's grievance cell.

Step 3: Escalate to IRDAI or the Ombudsman

If you are not satisfied with the insurer's response, you can register a complaint on IRDAI's Bima Bharosa portal, or approach the Insurance Ombudsman, subject to their eligibility rules.